About the Role

This role involves deep problem-solving, creativity, and technical expertise in integrating third-party systems. You'll work with APIs, cloud technologies, and enterprise-level software solutions to deliver the best possible outcomes for our clients.

Key Responsibilities

• Understand client requirements and design customized solutions using our no-code platform.
• Act as the technical point of contact during the implementation phase.
• Conduct workshops and demos to showcase how CloudApper's platform can solve client challenges.
• Build and implement workflows, automations, and integrations between CloudApper and third-party platforms (e.g., HCM, CRM).
• Leverage APIs, Webhooks, and third-party integrations to create seamless, scalable solutions.
• Work with AI/LLM tools to enhance client workflows and logic.
• Test and validate solutions to ensure they meet client requirements.
• Work with the QA team to ensure that solutions are fully functional and meet high standards.
• Provide ongoing support to clients after solution deployment.
• Troubleshoot issues, resolve bugs, and offer guidance to clients during the operational phase.
• Create and maintain detailed solution documentation for both internal use and client reference.
• Share best practices and contribute to internal knowledge bases.
• Collaborate with cross-functional teams, including Sales, Product Development, and Engineering, to ensure solutions meet client needs.
• Identify and address any technical challenges or product limitations to ensure the best possible solution.

Educational Qualification

• Bachelor's degree in Computer Science, Engineering, or a related field.

Key Qualifications

• Prior experience with API integrations, workflow automation, or software development.
• Experience with cloud technologies (e.g., AWS, Google Cloud) is a plus.
• Knowledge of no-code platforms and experience with workflow automation tools (e.g., Zapier, Make) is an advantage.
• Strong analytical skills to evaluate client requirements and design effective solutions.
• Ability to troubleshoot and resolve issues efficiently during and after implementation.
• Experience in client communication and ability to translate technical concepts for non-technical stakeholders.
• Proven ability to manage multiple client implementations simultaneously.
• Excellent communication and collaboration skills.
• Ability to work in a team-oriented environment and collaborate across departments.
• Strong organizational skills and attention to detail.

Additional Qualifications

• Familiarity with HCM software (e.g., UKG, Workday, SAP SuccessFactors) is highly preferred.
• Prior experience working in SaaS environments or with enterprise-level software is highly beneficial.