Case Study
How Pacific Atlantic Handling Made Airport Workforce Processes Fit the Demands of Serving 11 Airlines at JFK
Pacific Atlantic Handling provides airport handling services to multiple airlines at JFK. During the pandemic, the company needed employee-facing workforce processes that could support safety requirements, reduce shared contact points, and keep airport handling teams ready for airline service demands while keeping data connected to UKG Ready. CloudApper AI extended the existing UKG environment with a touchless QR and barcode process that fit the way airport service work actually happens.
- Airport Handling
- Airport Workforce Processes
- Touchless QR and Barcode
- UKG Ready
- Process Layer
JFK
Airport handling environment serving airline operators
11
Airline customer base supported since March 2018
Touchless
Employee check-ins with safety statement support
Pacific Atlantic Handling
Airport Handling Services · Airline Customer Support · JFK Airport
Industry
Airport Handling & Logistics Services
What They Do
Airport Handling Services for Airlines
Primary Challenge
Airport Workforce Process Fit
Workforce Context
Airport Handling Teams at JFK
Deployment Model
QR/Barcode Access with Safety Statement
Enterprise System
UKG Ready
CloudApper AI + UKG Ready
CloudApper AI extended Pacific Atlantic Handling’s UKG Ready environment with a touchless employee-facing process for airport check-ins, safety statements, and QR/barcode access.
Airport Handling Services
Download the full case study
See how Pacific Atlantic Handling used CloudApper AI to extend UKG Ready with employee-facing workforce processes built for airport handling teams.
- Touchless QR and barcode check-ins for airport handling employees
- Safety statement and checklist support before employees punch
- Employee workforce data kept connected to UKG Ready
- A simpler enrollment and access process for a busy airport environment
The challenge
When airport handling teams needed workforce processes that fit airport service demands
Pacific Atlantic Handling needed to keep delivering airport handling services to airline customers during the pandemic while reducing shared contact points at employee check-in stations. The company also wanted employees to review a safety statement and checklist before punching, so the workforce process could support hygiene expectations without slowing airport service work.
Shared punch stations created a safety concern
Pacific Atlantic Handling wanted employees to avoid touching shared attendance machines when arriving at airport stations.
Safety requirements needed to happen at the point of work
The team needed a way to present a health and safety statement before employees completed their check-in.
The workforce process had to stay connected to UKG Ready
Pacific Atlantic Handling wanted to improve the employee-facing check-in experience while keeping workforce data tied to its existing enterprise system.
The solution
Airport workforce processes built to fit service demands
CloudApper AI extended UKG Ready with a QR and barcode-based process that let employees scan their unique code to clock in or out at airport stations. A safety statement could appear before punching, and new employee codes could be generated and sent to administrators for faster setup. The result was an employee-facing workforce process that fit airport handling work without replacing UKG Ready.
Holiday and overtime interactions
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Full implementation details in the PDF
Touchless QR/barcode check-ins, safety statement support,
employee code setup, and UKG Ready connectivity
are covered in the full case study.
employee code setup, and UKG Ready connectivity
are covered in the full case study.
The results
What Pacific Atlantic Handling gained when workforce processes fit airport service work
The impact was larger than a touchless punch. Pacific Atlantic Handling gained a workforce process that fit the demands of airport service work: employees could avoid shared contact points, safety acknowledgments could happen at the point of work, employee setup became easier, and workforce data stayed connected to UKG Ready. For an airport handling company serving airlines at JFK, that meant the workforce process could stay aligned with the demands of airline service.
Safer
Employees could check in without touching shared attendance machines
Connected
Employee workforce data stayed connected to UKG Ready
Faster
QR/barcode credentials simplified new employee setup
Mobile
Employees could clock in from multiple terminals across airport stations
Holiday and overtime interactions
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Holiday pay interacted with overtime calculations in ways no existing payroll template handled — leading to underpayments that went undetected for weeks.
Full impact details in the PDF
Touchless check-ins, safety statement support, QR/barcode credentials,
and UKG Ready workflow connectivity.
and UKG Ready workflow connectivity.
How CloudApper AI extended Pacific Atlantic Handling’s workforce system
- Airport Workforce Processes
- Touchless QR/Barcode Check-Ins
- Safety Statement Support
- Employee Credential Setup
- UKG Ready Connectivity
- CloudApper AI Process Layer
Trusted by enterprises
G2
4.9/5
UKG Marketplace
4.7/5
- Works with major HCM systems
- AWS Partner · AWS Bedrock
- SOC 2 Compliant
- Enterprise Workflow Experience
Need workforce processes that fit real work?
Organizations can use CloudApper AI to close the gap between enterprise systems and the employee-facing processes that happen in airports, warehouses, facilities, and other high-volume work environments.
CloudApper’s AI platform freed me from the burden of managing developers and delivered a personalized software solution that exceeded my expectations.
Talla Kuperman
CEO · Forever LT
Similar challenges
More case studies you might find useful
Workforce Management
How Potpourri Group Built a Touchless Workforce Experience for a Multi-Brand Retail Business Serving Millions
Workforce Management
How Thunder Gaming Made Workforce Accountability Easier to Sustain Across a Fast-Moving Esports Events Environment
Airport service work depends on workforce processes that fit the demands of the work and stay connected to the system of record.
CloudApper AI is the process layer that closes the gaps enterprise software can’t, across HR, ERP, CRM, and beyond, on any platform, in weeks not quarters. Pacific Atlantic Handling used it to extend UKG Ready with touchless employee access, safety statement support, and QR/barcode workflow connectivity so airport handling teams could keep workforce processes aligned with airline service demands at JFK.
