When a global company went live with Workday in late 2024, everything seemed on track. The system was rolled out across three continents, covering over 40,000 employees in North America, Europe, and Asia. But what followed wasn’t smooth sailing.

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The HRIS team, consisting of just three people—including the manager—was overwhelmed. Employees flooded the team with questions about accessing pay stubs, checking schedules, and submitting change requests. Even though the data was in Workday, users struggled to find it. Support tickets piled up. Time zones added delays. And language barriers made everything harder.

One of the analysts described it bluntly

It felt like we were putting out fires every day. We had no time to improve anything because we were always in response mode.

That’s when the company turned to CloudApper hrPad.

The Turning Point

CloudApper hrPad was introduced as a tablet-based solution that extended Workday’s self-service features. Installed in common areas across offices, warehouses, and healthcare sites, hrPad gave employees instant access to HR functions.

No more logging into desktop portals. No more help desk delays. Just walk up to a kiosk, get what you need, and move on.

The AI assistant handled routine HR questions like “How much leave do I have left?” or “How can I update my contact info?” Support tickets dropped significantly within weeks.

The Results

  • 60% reduction in daily HRIS support tickets
  • 100% increase in HR self-service usage across non-desk employees
  • Multilingual support enabled access for remote teams in Asia and Europe

“CloudApper hrPad didn’t just solve our problems—it gave us room to breathe and actually plan ahead,” said the HRIS manager.

The Takeaway

It wasn’t long after go-live when the pressure began to mount. The HRIS team, just three people strong, found themselves drowning in support tickets from employees across the globe. Time zones blurred. The simplest questions took hours to resolve. And the sense of accomplishment from launching Workday quickly turned into daily damage control.

Then CloudApper hrPad entered the picture.

Instead of relying solely on emails or help desks, employees started walking up to kiosks to check their pay, update information, or get answers from an AI assistant. Slowly but surely, the tickets dropped. The complaints quieted. And the HRIS team finally had room to focus on real improvements—not just putting out fires.

The HRIS manager later said, “We were barely staying afloat. Now, we’re leading initiatives again.”

CloudApper hrPad didn’t just support their Workday system—it gave their team a chance to breathe, plan, and thrive in a high-pressure global environment. If your team is facing a similar uphill climb after implementing Workday, there’s a way forward—and it starts with the right support in place.

What is CloudApper AI Platform?

CloudApper AI is an advanced platform that enables organizations to integrate AI into their existing enterprise systems effortlessly, without the need for technical expertise, costly development, or upgrading the underlying infrastructure. By transforming legacy systems into AI-capable solutions, CloudApper allows companies to harness the power of Generative AI quickly and efficiently. This approach has been successfully implemented with leading systems like UKG, Workday, Oracle, Paradox, Amazon AWS Bedrock and can be applied across various industries, helping businesses enhance productivity, automate processes, and gain deeper insights without the usual complexities. With CloudApper AI, you can start experiencing the transformative benefits of AI today. Learn More