Going live with Workday is an achievement—but supporting thousands of employees with a small HRIS team is where the real challenge begins. Many organizations today manage global workforces in Workday but struggle to provide efficient support without overloading their teams. If you’re facing this situation, you’re not alone. Supporting global workforces in Workday requires more than just a system—it needs a scalable support strategy.

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Here’s how you can effectively support global Workday users without increasing headcount—by using CloudApper hrPad.

Step 1: Identify Support Gaps Post-Go-Live

Start by reviewing the types of support tickets your HRIS team is handling. Are they repetitive—such as pay stub access, time-off requests, or system navigation issues? These common tasks can and should be automated or offloaded.

Step 2: Deploy Self-Service Kiosks Across Locations

CloudApper hrPad is a tablet-based self-service solution that integrates with Workday. Deploy it at break rooms, reception desks, manufacturing floors, and other high-traffic areas. This allows employees to access their Workday profiles, submit requests, or ask HR-related questions—without logging into a computer or contacting HR.

Step 3: Reduce Ticket Volume With AI Assistance

The built-in AI assistant in hrPad answers common HR questions and guides users through tasks. Whether it’s checking leave balances or updating information, the system walks employees through each step. This dramatically reduces the ticket volume for your HRIS team.

Step 4: Support Employees in Multiple Languages

Workday doesn’t always provide a localized experience for frontline teams. CloudApper hrPad supports multiple languages, ensuring workers across Europe, Asia, and North America can interact with the system in their native language. This makes self-service more accessible and improves compliance.

Step 5: Scale Without Adding Staff

With hrPad, you can expand access to Workday across departments and geographies without additional hires. The no-code interface lets you customize workflows, alerts, and interfaces as needed. Whether you’re adding 5 or 5,000 new employees, hrPad can scale with your business.

Step 6: Track and Improve

All interactions with hrPad are tracked. You’ll have clear metrics on usage, resolution rates, and what issues employees care about the most. Use these insights to improve HR workflows and show leadership the impact of your support strategy.

The Takeaway

Supporting global workforces in Workday requires more than just a successful implementation—it demands ongoing accessibility, efficiency, and scalability. CloudApper hrPad fills the critical gaps many HRIS teams face after go-live, delivering localized, self-service support that truly meets the needs of a distributed workforce. With hrPad in place, even a small team can confidently support thousands of employees, reduce support overload, and focus on strategic HR priorities.

What is CloudApper AI Platform?

CloudApper AI is an advanced platform that enables organizations to integrate AI into their existing enterprise systems effortlessly, without the need for technical expertise, costly development, or upgrading the underlying infrastructure. By transforming legacy systems into AI-capable solutions, CloudApper allows companies to harness the power of Generative AI quickly and efficiently. This approach has been successfully implemented with leading systems like UKG, Workday, Oracle, Paradox, Amazon AWS Bedrock and can be applied across various industries, helping businesses enhance productivity, automate processes, and gain deeper insights without the usual complexities. With CloudApper AI, you can start experiencing the transformative benefits of AI today. Learn More