How a Leading Retail Company Slashed Turnover by 30% Using Self-Service Kiosks

Employee turnover is a significant challenge for businesses across industries. High turnover rates lead to increased recruitment costs, decreased productivity, and disruption in company culture. In this case study, we’ll explore how a leading retail company in the USA, with over 500 stores, leveraged CloudApper hrPad—an employee self-service kiosk solution—to address these challenges. By automating HR tasks and giving employees more control over their time management and HR-related processes, the company successfully reduced turnover by 30%, improved job satisfaction, and enhanced operational efficiency.

The Challenge

The retail company had been facing challenges with employee retention for several years. Despite efforts to increase employee engagement, turnover remained high, especially among frontline workers in their stores. HR teams spent a considerable amount of time on administrative tasks, such as answering repetitive questions, managing time-off requests, and tracking overtime, which resulted in limited capacity to focus on employee development and strategic initiatives.

Employees, particularly in hourly roles across the stores, were frustrated with the lack of self-service options for handling timekeeping, paid time off (PTO) requests, and shift management. Without easy access to information and an efficient way to manage their schedules, employees felt disconnected and unsupported, leading to lower job satisfaction.

The Solution

In search of a solution, the company decided to implement CloudApper hrPad, an employee self-service kiosk. The goal was to empower employees with the tools to manage their time, schedules, and HR queries independently, reducing the burden on HR teams and fostering a more positive workplace culture.

Key Features of the hrPad Solution:

1. Automated Timekeeping & Face ID Check-ins: With hrPad, employees could use their tablets or smartphones to clock in and out with Face ID, eliminating manual errors and buddy punching. This feature not only improved time accuracy but also simplified the timekeeping process for employees.
2. Self-Service PTO & Overtime Requests: Employees gained easy access to their PTO balances, could submit requests for time off, and view their overtime hours—all from the same self-service platform. This transparency and efficiency made managing time-off requests seamless.
3. Shift Management: hrPad allowed employees to bid, swap, and confirm shifts without needing HR intervention. This feature provided employees with greater flexibility and control over their schedules, leading to higher satisfaction.
4. 24/7 AI HR Assistance: The AI-powered assistant answered frequently asked HR questions around the clock, reducing HR’s response time and ensuring employees always had access to the information they needed.
5. Geofencing & Cost Center Transfers: By using geofencing, hrPad automatically tracked employee locations and ensured they were clocked in at the correct job site or cost center. This not only improved timekeeping accuracy but also fostered accountability among employees.
6. Employee Feedback & Engagement Surveys: hrPad helped the company collect real-time feedback from employees through customizable surveys, allowing them to assess job satisfaction and identify areas for improvement.

The Results

After implementing CloudApper hrPad, the company saw impressive results:

1. Reduction in Turnover: The company experienced a 30% decrease in employee turnover within the first year. The self-service capabilities gave employees a sense of autonomy and control over their work experience, which contributed to greater job satisfaction and retention.
2. Increased Employee Satisfaction: Feedback from employees highlighted how the convenience of managing their time, schedules, and HR queries directly contributed to a more positive work environment. Employees appreciated the transparency and accessibility of HR processes.
3. Improved Operational Efficiency: By automating timekeeping, PTO requests, and shift management, HR teams were able to focus on more strategic tasks like employee development and engagement. This streamlined workflow saved HR teams hours of administrative work each week.
4. Cost Savings: With hrPad’s cost-effective solution, the company was able to reduce HR expenses by 25% annually. The savings came from reduced manual intervention, fewer errors in time tracking, and decreased turnover costs.

Why It Worked

The success of this implementation can be attributed to several factors:

• Employee Empowerment: hrPad gave employees the ability to manage their time and HR needs independently, creating a sense of ownership and reducing frustration.
• Efficiency Gains: Automation of HR tasks allowed HR teams to spend less time on administrative work and more time fostering employee engagement and development.
• Customization: hrPad’s flexibility allowed the company to tailor the platform to meet its specific needs, from attendance tracking to feedback surveys, making it a perfect fit for the company’s workforce.

Conclusion

By adopting CloudApper hrPad, the retail company was able to significantly reduce turnover, improve employee satisfaction, and streamline HR operations. This case study demonstrates how technology can be leveraged to transform the employee experience and drive tangible business outcomes. With self-service kiosks like hrPad, companies can provide employees with the tools they need to succeed, while also improving efficiency and reducing costs.

If you’re looking to enhance employee retention and streamline HR workflows, CloudApper hrPad offers a flexible and cost-effective solution to meet your needs. Contact us today!